A coastal highway at sunrise, with vehicles travelling toward a glowing heart on the horizon.

Customer Service Week 2026Oct 59, 2026

Road to theHeart

Your journey starts here.

Start

Let’s Race

Every action
gets you closer.

Complete activities, earn +10 KM per eligible activity, and move forward on the road to the Heart of Service.

Keep going.
The best is ahead.

The week reached the Heart of Service. Thank you for going the Extra Mile.

This Week

5 days.1 journey.

Each day brings a new challenge, new opportunities and 10 KM closer to the Heart.

Journey total after this day: 10 KM
Thematic Color Day - Race Day
Qapp
+10 KM
See Monday
Monday
Race Day
The Heartway Begins
- Leading to Serve - Roberto Sánchez Mejorada, CMO
  Virtual
  45-minute regional leadership session focused on service, Mission, leadership and professional development.
  Time
  2:30 - 3:15 PM
  Join
- Miles of Gratitude
  Hybrid
  +10 KM
  Associates can recognize a colleague through a message of appreciation.
  The associate being recognized receives +10 KM.
  Participate
Journey total after this day: 20 KM
Thematic Color Day - Yellow
Qapp
+10 KM
See Tuesday
Tuesday
Yellow Day
Start Your Engines
- The Heartway
  On-Site
  +10 KM
  Associates will search for missing pieces of the Heart of Service hidden throughout the site while discovering messages connected to service and Going the Extra Mile.
  +10 KM per Heart Piece.
- Hearts in Action - ProParques
  On-Site
  +10 KM
  Associates who donate 7 bottle caps = 1 snack, and you are supporting ProParques’ accessible trails and bridges for people with disabilities!
- Hearts in Action
  Virtual
  +10 KM
  WFH associates will share a photo demonstrating how they serve others or create a positive impact in their community.
  Participate
Journey total after this day: 30 KM
Thematic Color Day - Green
Qapp
+10 KM
See Wednesday
Wednesday
Green Day
Above & Beyond
- Recharge Your Heart - Melany Castro
  On-Site
  +10 KM
  Yoga and stretching session focused on wellness and renewing energy to continue Going the Extra Mile for others.
  Time
  2:00 - 2:45 PM
- A Mile from the Heart
  Hybrid
  +10 KM
  Associates share a moment when they went beyond what was expected and served from the Heart.
  Participation = +10 KM.
  Participate
Journey total after this day: 40 KM
Thematic Color Day - Blue
Qapp
+10 KM
See Thursday
Thursday
Blue Day
Serve Yourself to Serve Others
- Leading to Serve - Alfonso J. González, CEO
  Virtual
  45-minute leadership session focused on people, culture, service and development.
  Time
  2:30 - 3:15 PM
  Join
- Extra Mile Bingo
  WFH
  +10 KM
  WFH associates complete service-related actions such as thanking a teammate, lending a hand, creating a smile or serving their community.
  Complete Bingo = +10 KM.
  Participate
Journey total after this day: 50 KM
Thematic Color Day - Red
Qapp
+10 KM
See Friday
Friday
Red Day
Reach the Heart
- Heart of Service Bracelets
  On-Site
  Associates will create bracelets as a symbolic closing activity and a reminder of the values experienced throughout Customer Service Week.
- Extra Mile Awards
  Virtual
  Closing ceremony recognizing associates who represent: “Going the Extra Mile while Serving from the Heart.”
  Time
  2:00 - 2:45 PM
  Join

🌟 Happy Customer Service Week! 🚀 Shoutout to our global teams! 💙 Thank you for everything you do! 🎉 You are the heart of our success! 🌟 Keep shining!

Qualfon CSW 2026

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Congratulations: vehicles arriving together at the Heart of Service.

Vehicles arriving together at the glowing Heart of Service at sunrise.

Thank you for going the Extra Mile.

Customer Service Week 2026

The Heart of Service

October 59, 2026